Terms & Conditions
PLEASE READ EVERYTHING THOROUGHLY!!!
DO NOT RUSH READING THE TERMS & CONDITIONS.
PHOTO SUBMISSION
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Submit high quality photos ONLY; low quality photos will get rejected.
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No pixelated photos.
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No photos with filters.
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Submit photos of the garments STANDING STRAIGHT-UP & FACING FOWARD ONLY. Not SIDEWAYS!
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Brand logos or trademarked/copyrighted material are not allowed to be recreated.
CREATION CLAUSE
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We will NOT remake or sell any existing customs within the shops "Déesse" or "Coutura". Please do not inquire.
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If you choose a product that is in the line up to create, it will get rejected.
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All Kardashian looks are off limits.
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You will receive 2 gifts from the “Coutura” shop along with your order.
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Customs cannot & will not be rushed.
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We need at least 2 weeks prior to an event to process & create your custom. Please do not wait until the last minute to submit an order or rush the process.
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Each custom will have its own time frame. Depending on the details of the garments or speed of the responses between us & the customer. However, the average timeframe would be 2-4 days plus an extra day for peer review.
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Unless you state otherwise, your custom will look as close as it can be to the original real-life design.
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The only opportunities you have to change your custom is:
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Before you place your order.
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The small grace period before we start your order (which is 2 days after the date ordered).
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Spelling or photo submission error, send your correction to Contact.Coutura@gmail.com. Make sure the subject line states your Instagram Name & reason for the message.
EXAMPLE:
@Deesse.Official – Custom Form Correction
BUSINESS CLAUSE
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Do not discuss our business with other users while products are in production.
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PLEASE BE PREPARED TO PAY UPFRONT. We are not waiting under any circumstances.
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No refunds.
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You can cancel your order at any time before payment.
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If you do not like your custom due to quality reasons; we will give you the opportunity to have a one-time replacement custom made.
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Prices are nonnegotiable.
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All of your critical personal information will remain confidential.
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When you submit an order form you agree to our "Terms & Conditions".
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We are not responsible for terminated IMVU accounts.
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