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Terms & Conditions

PLEASE READ EVERYTHING THOROUGHLY!!!

DO NOT RUSH READING THE TERMS & CONDITIONS.

 

 

PHOTO SUBMISSION

  • Submit high quality photos ONLY; low quality photos will get rejected.

  • No pixelated photos.

  • No photos with filters.

  • Submit photos of the garments STANDING STRAIGHT-UP & FACING FOWARD ONLY.  Not SIDEWAYS!

  • Brand logos or trademarked/copyrighted material are not allowed to be recreated.

 

 

CREATION CLAUSE

  • We will NOT remake or sell any existing customs within the shops "Déesse" or "Coutura".  Please do not inquire.

  • If you choose a product that is in the line up to create, it will get rejected.

  • All Kardashian looks are off limits.

  • You will receive 2 gifts from the “Coutura” shop along with your order.

  • Customs cannot & will not be rushed. 

  • We need at least 2 weeks prior to an event to process & create your custom.  Please do not wait until the last minute to submit an order or rush the process.

  • Each custom will have its own time frame.  Depending on the details of the garments or speed of the responses between us & the customer.  However, the average timeframe would be 2-4 days plus an extra day for peer review.

  • Unless you state otherwise, your custom will look as close as it can be to the original real-life design.

  • The only opportunities you have to change your custom is:

    1. Before you place your order.

    2. The small grace period before we start your order (which is 2 days after the date ordered).

  • Spelling or photo submission error, send your correction to Contact.Coutura@gmail.com.  Make sure the subject line states your Instagram Name & reason for the message. 

EXAMPLE:

@Deesse.Official – Custom Form Correction

 

 

BUSINESS CLAUSE

  • Do not discuss our business with other users while products are in production.

  • PLEASE BE PREPARED TO PAY UPFRONT. We are not waiting under any circumstances.

  • No refunds.

  • You can cancel your order at any time before payment.

  • If you do not like your custom due to quality reasons; we will give you the opportunity to have a one-time replacement custom made.

  • Prices are nonnegotiable.

  • All of your critical personal information will remain confidential.

  • When you submit an order form you agree to our "Terms & Conditions".

  • We are not responsible for terminated IMVU accounts.

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